# Unable To Find Solution?

Send Email to <support@videocopilot.net>

{% hint style="info" %}
***PLEASE INCLUDE THIS INFO IN YOUR EMAIL***
{% endhint %}

* Order number or the exact email address used for the purchase
* Send your "System Info" from within the Element plug-in. (See screenshot)

If the crash happens before you can access it, like a crash as soon as you apply Element or after licensing, please turn Caps Lock on before applying Element. That should allow you to proceed without crashes to get the System Info.

<figure><img src="https://www.videocopilot.net/assets/public/ckfinder/userfiles/images/vc_support/FITTED%20THUMBNAILS/System-Info_Thumbnail_Fitted.jpg" alt=""><figcaption></figcaption></figure>

* **A brief description of the problem and any screenshots or small video clips that show the problem.**


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://video-copilot.gitbook.io/element2/troubleshooting/unable-to-find-solution.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.