> For the complete documentation index, see [llms.txt](https://video-copilot.gitbook.io/element2/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://video-copilot.gitbook.io/element2/troubleshooting/plug-in-not-opening.md).

# Plug-In Not Opening

1. [Compatibility Requirements](https://www.videocopilot.net/products/element/) - Check to see if your machine is compatible with Element. (the link goes to current Element page).\
   *Check this link for*[ Supported GPUs](https://docs.google.com/a/videocopilot.net/document/d/1kqQP_Okzn_PEJsn0_CstMJUKyXw3VUJPz9-zX85dDag/pub).\
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   **Windows 7 Users -** Update to Service Pack 1 which is required for Element V2. Then download and install [**this Windows Update**](https://support.microsoft.com/KB/2670838)**.**\
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2. **Update Element**: The latest version is available in your Video Copilot download account.\
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3. Update Graphics Card Driver:\
   -If using ***Windows*** then you can update your drivers using the links below: \
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   [**Nvidia Drivers**](https://www.nvidia.com/Download/index.aspx?lang=en-us)\
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   [**AMD Drivers**](https://support.amd.com/en-us/download)\
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   \*\*\*The Windows update feature is sometimes unreliable and we recommend updating your graphics drivers directly from Nvidia or AMD using links above.\*\*\*\
   -If using *Mac*, the latest drivers are included with the OS X updates.\
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4. Re-Install Element: For a complete re-install, see the steps below:\
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   ***Windows Users:***\
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   Go to the folder below that's in bold and delete any files that have the number "**2**" in its name.\
   C:/ProgramData/**VideoCopilot**\
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   *C:/ProgramData is an hidden folder so you might need to type it in the Windows*\
   *Explorer address bar.*\
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   After deleting the files, run the *full* Element 3D V2 installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method.\
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   ***Mac Users:***\
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   Go to the folder below that's in bold and delete any files that have the number "**2**" in its name.\
   Library/Application Support/**VideoCopilot**\
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   *Library is a hidden folder so you might need to go to Finder menu 'Go' and use 'Go to*\
   *Folder...' and type the path in.*\
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   After deleting the files, run the **full** Element 3D installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method.\
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5. If steps above don’t solve the problem: Send email to **<support@videocopilot.net>**