# Licensing Problems

***

## Invalid License Error

### Windows Users:

 Delete the files in the bolded folder below that have the number **"2"** in their name. **Don't delete the VideoCopilot folder**, just the files with **"2"** in the name.

 C:/ProgramData/VideoCopilot

&#x20;C:/ProgramData is an hidden folder so you might need to type it in the Windows Explorer address bar.<br>

<figure><img src="https://www.videocopilot.net/assets/public/ckfinder/userfiles/images/vc_support/FITTED%20THUMBNAILS/ProgramData_PC-Thumbnail_Fitted(1).jpg" alt=""><figcaption></figcaption></figure>

After deleting the files, run the full Element 3D installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method.

{% hint style="info" %}
*If you do the manual license method, you can't use any old license or license request files that were created before deleting the above folder*
{% endhint %}

&#x20;*If the Video Copilot folder is not present then install the full Element 3D installer.*

### &#x20;Mac Users:

Delete the files in the bolded folder below that have the number **"2"** in their name. **Don't delete the VideoCopilot folder**, just the files with **"2"** in the name.

Library/Application Support/VideoCopilot

Library is a hidden folder so you might need to go to Finder menu 'Go' and use 'Go to Folder...' and type the path in. *(click screenshot below to see full path)*<br>

<figure><img src="https://www.videocopilot.net/assets/public/ckfinder/userfiles/images/vc_support/FITTED%20THUMBNAILS/ApplicationSupport_Mac_VideoCopilot_Thumbnail_Fitted.jpg" alt=""><figcaption></figcaption></figure>

After deleting the folder, run the full Element 3D installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method.

{% hint style="info" %}
If you do the manual license method, you can't use any old license or license request files that were created before deleting the above folder
{% endhint %}

*If the Video Copilot folder is not present then install the full Element 3D installer.*

## License Limit Reached

This happens when the default amount of license attempts have been used up. We understand that computer problems happen which require re-installation. No problem. Send an email to <support@videocopilot.net> and include your Video Copilot download account email or your order number and we can help.


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