# Plug-in Not Opening

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### Troubleshooting Steps:

1. [**Compatibility Requirements**](https://www.videocopilot.net/products/element/) - Check to see if your machine is compatible with Element. (the link goes to current Element page).\
   \&#xNAN;*Check this link for*[ Supported GPUs](https://docs.google.com/a/videocopilot.net/document/d/1kqQP_Okzn_PEJsn0_CstMJUKyXw3VUJPz9-zX85dDag/pub). \
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   **Windows 7 Users -** Update to Service Pack 1 which is required for Element V2. Then download and install [**this Windows Update**](https://support.microsoft.com/KB/2670838)**.**<br>
2. **Update Element:** The latest version is available in your Video Copilot download account.<br>
3. **Update Graphics Card Driver**:\
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   \- If using ***Windows*** then you can update your drivers using the links below: \
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   [**Nvidia Drivers**](https://www.nvidia.com/Download/index.aspx?lang=en-us)\
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   [**AMD Drivers**](https://support.amd.com/en-us/download)\
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   \*\*\*The Windows update feature is sometimes unreliable and we recommend updating your graphics drivers directly from Nvidia or AMD using links above.\*\*\*\
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   \- If using *Mac*, the latest drivers are included with the OS X updates.<br>
4. **Re-Install Element: For a complete re-install, see the steps below**:\
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   \&#xNAN;***Windows Users:***\
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   Delete the following folder:\
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   C:/ProgramData/**VideoCopilot**\
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   \&#xNAN;*C:/ProgramData is an hidden folder so you might need to type it in the Windows Explorer address bar.*\
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   After deleting the folder, run the *full* Element 3D installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method.\
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   \&#xNAN;***Mac Users:***\
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   Delete the following folder:\
   Library/Application Support/**VideoCopilot**\
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   \&#xNAN;*Library is a hidden folder so you might need to go to Finder menu 'Go' and use 'Go to Folder...' and type the path in.*\
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   After deleting the folder, run the **full** Element 3D installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method.<br>
5. **If steps above don’t solve the problem: Send email to <support@videocopilot.net>**

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