# Licensing Problems

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### “Invalid License Error” and other license errors Troubleshooting Steps Below:

<mark style="color:red;">**\*\*\* IMPORTANT! The Troubleshooting Steps Below Are Only For Use With Element v1.6 \*\*\***</mark>\
\ <mark style="color:red;">**Do NOT Delete The Folders Mentioned Below If You Have Already Upgraded To Element v2.**</mark>&#x20;

#### Windows Users:&#x20;

Delete the following folder:

C:/ProgramData/**VideoCopilot**

C:/ProgramData is an hidden folder so you might need to type it in the Windows Explorer address bar.

<figure><img src="https://2307539615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVXPIT6wWK7VeTYMAHNYe%2Fuploads%2FqCTDiA28cGhK4vgVwy2n%2FProgramData_Windows.png?alt=media&#x26;token=201cb585-4c1a-4676-84e7-8bf035165c29" alt=""><figcaption></figcaption></figure>

After deleting the folder, run the **full** Element 3D installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method.

*\*\*\*If you do the manual license method, you can't use any old license or license request files that were created before deleting the above folder\*\*\**

*If the Video Copilot folder is not present then install the full Element 3D installer.*

#### Mac Users

Delete the following folder:

Library/Application Support/**VideoCopilot**

Library is a hidden folder so you might need to go to Finder menu 'Go' and use 'Go to Folder...' and type the path in. *(click screenshot below to see full path)*

<figure><img src="https://2307539615-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVXPIT6wWK7VeTYMAHNYe%2Fuploads%2FdSt6TD4bltk2STKRN4QY%2FApplication%20Support_VideoCopilot_Mac.png?alt=media&#x26;token=48f68d1e-7f45-4666-8bbe-50662a363601" alt=""><figcaption></figcaption></figure>

After deleting the folder, run the **full** Element 3D installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method.\
\
\&#xNAN;**\*\*\*If you do the manual license method, you can't use any old license or license request files that were created before deleting the above folder\*\*\***

*If the Video Copilot folder is **not** present then install the **full** Element 3D installer.*

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### “License Limit Reached”

This happens when the default amount of license attempts have been used up. We understand that computer problems happen which require re-installation. No problem. Send an email to <support@videocopilot.net> and include your Video Copilot download account email or your order number and we can help.