# Installer Errors

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#### “Error code: 54”; “Error code: 1000”; “Err: 51”; “Error code: 109”; “Error code: 64” or Other Installer Error - **See Possible Solutions Below** - <mark style="color:red;">Each is its</mark> <mark style="color:red;"></mark>*<mark style="color:red;">own separate</mark>* <mark style="color:red;"></mark><mark style="color:red;">solution</mark>**.**

**1st Solution:** Close Adobe After Effects before running Element 3D installer. You may need to reboot your computer in case Adobe After Effects is still running in the background processes. Try to run the installer again.\
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**2nd Solution:** Make sure you have Administrator privileges when installing the pack. The folders for the Element 3D assets and the After Effects Plug-ins folder should have full admin privileges also. Then run the installer again to see if it works. \*\*\* **Tip**: On Windows you can right click the installer and choose “Run as Administrator” \*\*\*\
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**3rd Solution:** Run *full* Element 3D installer again (not the patch) and choose a local location for the Element 3D assets that’s on the same hard-drive that you’re using to run the installer. Then try to complete the installation.\
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**4th Solution:** Run *full* Element 3D installer and choose a custom location for the Element 3D assets. For testing purposes we recommend the Desktop.

If error continues even after choosing a custom location for the 3D assets, then it may be a problem with the AE Plug-ins location.

To solve this, run the *full* Element 3D installer again and choose a custom location for **both** the Element 3D assets and where the plug-in is installed.

To choose a custom location for the plug-in, **uncheck** all versions of After Effects that may be selected. Check **custom** option (choose 64bit or 32bit depending on your After Effects version), then **browse** your Desktop as the location.

Finish the Element 3D installation. Go to your Desktop and manually drag the **Element 3D** plug-in (not the Element 3D Assets) into your After Effects Plug-ins folder.

**Windows**: C:\Program Files\Adobe\Adobe After Effects CS6\Support Files\Plug-ins

**Mac**: Applications\Adobe After Effects CS6\Plug-ins

**\*\*\*Choose your version of Adobe After Effects if you’re not using CS6.\*\*\***